FAQ - Luxury Decor Insights

Carolina's Guide to Luxury Indoor and Outdoor Decor

At Haus of Aurah, we know that luxury is in the details. Whether you’re creating an indoor or outdoor space or enhancing your interior design project, we’re here to enhance your shopping experience.

If you’re ready to find the perfect accent for your project, you’re in the right place.

Shop Now

If you have any further questions or require additional assistance, please don’t hesitate to contact us.

How do I start buying on Haus of Aurah?

Use the search bar or browse the collection you’re interested in. To add the model to your cart, select the available customization options. After finalizing your selection, check if the chosen option has a price variation informed. For most of the product families, the price changes according to size or custom finishes or boards, for example. After finalizing your purchase, proceed to checkout.

How do I Place an Order?

The product page features real images of some color combinations and finishes for the main models developed for the Haus of Aurah. Measurements, finishes, and edge colors, for example, can be selected according to your preference. After adding the products, you wish to purchase to your cart, proceed to checkout and provide your shipping and payment information. The “order notes” field is optional so that we can provide a better shopping experience.

How long is the lead time?

In-stock products:

Delivery within 5 business days (only if exact finish and dimensions are available)

Custom products (most cases):

Maximum delivery time of 45 days from order confirmation
Most products are made-to-order due to customization options

Important: Our products are manufactured in limited quantities by Haus of Aurah approved manufacturers, ateliers, and design studios.

How do refunds and returns work?

Our refund and returns policy last 30 days after the order delivery time. If 30 days have passed since your purchase, we can’t offer you a product exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless the product received is not in conformity or has a manufacturing defect, you will be responsible for paying your own shipping costs for returning your item to the following address: 1665, Placentia Ave Ste # C Costa Mesa, CA 92627. The Store credit will be generated in up to 5 days after we receive the return and will be available for any new purchase at the online store.

See our full Privacy Policy here.

You have several rights regarding your data:

You can request deletion of your data, where applicable.
You have the right to access the personal information we hold about you.
You may request corrections or updates to your information.
You can opt out of marketing communications at any time.

Why Choosing Haus of Aurah?

Haus of Aurah has scoured the most fantastic and unique design studios, identifying items that are one-of-a-kind, produced on a small scale, and guaranteeing a distinctive touch to the most discerning interior spaces.