FAQ

How do I start buying on Haus of Aurah?

Use the search bar or browse the collection you’re interested in. To add the model to your cart, select the available customization options. After finalizing your selection, check if the chosen option has a price variation informed. For most of the product families, the price changes according to size or custom finishes or boards, for example. After finalizing your purchase, proceed to checkout.

How do refunds and returns work?

The product page features real images of some color combinations and finishes for the main models developed for the Haus of Aurah. Measurements, finishes, and edge colors, for example, can be selected according to your preference. After adding the products, you wish to purchase to your cart, proceed to checkout and provide your shipping and payment information. The “order notes” field is optional so that we can provide a better shopping experience.

How do I place an order?

Almost all models offered are customizable. Finish color, crystal color, product dimensions, board type, for example. We have a sample collection in our showroom, but it is highly likely that your piece will be made to order. Therefore, we operate with a maximum delivery time of up to 45 days, starting from the date of order confirmation. It’s worth mentioning that the products offered by Haus of Aurah are produced only in very limited quantities by our approved manufacturers, ateliers, and design studios.

How long is the lead time?

Our refund and returns policy last 30 days after the order delivery time. If 30 days have passed since your purchase, we can’t offer you a product exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless the product received is not in conformity or has a manufacturing defect, you will be responsible for paying your own shipping costs for returning your item to the following address: 1673, Placentia Ave Ste # B Costa Mesa, CA 92627. The Store credit will be generated in up to 5 days after we receive the return and will be available for any new purchase at the online store.

Why Choosing Haus of Aurah?

Haus of Aurah has scoured the most fantastic and unique design studios, identifying items that are one-of-a-kind, produced on a small scale, and guaranteeing a distinctive touch to the most discerning interior spaces.


Commitment to Well-being
At Haus of Aurah, we take pride in curating a collection of products that not only adorn but also prioritize quality and safety. Each piece we sell complies with the highest standards, ensuring peace of mind for our customers and their families
We are excited to share our passion for decor and hope that you find in our products the beauty and inspiration they provide. Join us as we bring the magic of Brazilian craftsmanship to homes in the United States.

Thank you for choosing Haus of Aurah.